Story Detail

A Heartfelt Letter

June 2, 2022
At The Preserve, our work is guided by our key value that the resident always comes first. We pride ourselves on caring uniquely for each resident and aim to exceed those expectations. We actively pursue excellence and empower our employees to be the reason we make a difference in the lives we serve.

Our staff received this heartfelt letter from a resident's family member and wanted to share it with our community.

"The Preserve at Mentor Ridge has been excellent. It's new and the physical plan is very attractive. My mother was in their rehab facility first before she transitioned to memory care, and their continuing care made it easier for the family and for my mom to be familiar with the place. The staff was also very helpful and accommodating in making that transition. One of the things that we valued with it is there is not an escalation of fee-based pay that other facilities have. It's not like they're charging you from this rate and as your needs increase, they would charge you more. There is a flat fee at this point. So, there was an ability to know what your costs were going to be and that it wasn't going to be an escalating cost.

The food has been very good. My mother went through a significant weight loss, so she is needing some encouragement and they provide that encouragement to the residents. They go out and assist them with getting to the dining room to eat and to eat in a community setting as opposed to taking food trays to the room. They only do that for some people who are more homebound/room bound, but if there's any ability to ambulate, either by walk or wheelchair, everyone is encouraged to get to the dining room and have a community dining experience.

There are extra activities where memory care residents can participate in the assisted living (which is on the second floor) for social events like ice cream sundaes, happy hour on Fridays, and musical entertainment. There is the freedom to transition between the two areas, which is nice for increased activity. They also have open kitchen areas with stocked refrigerators where the residents can acquire juices, puddings, and applesauce for them to snack on between meals."

- Debra

Click below to read more testimonials from our residents and their families!


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